Refund Policy

ByNorden Return and Refund Policy

At ByNorden we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy has been carefully designed to ensure maximum customer satisfaction, subject to certain conditions.

Please read the following guidelines carefully regarding returns and refunds.

100% return guarantee on new products

We offer a full return guarantee on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.

No refunds on sale items

Items purchased during sale are not eligible for a refund. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.

Return shipping costs

Customers are responsible for return shipping costs. ByNorden does not refund return shipping costs and is not responsible for any costs incurred during the return process. See our terms and conditions for more information.

Return deadline

Returns must be reported within 30 days of receipt of the item. Returns will not be accepted after this period. Please respect this deadline to be eligible for a return.

Exchange rights for sale items

Sale items cannot be exchanged, even if the size is incorrect. Please make sure you choose the correct size before purchasing.

100% Guarantee on Defective Goods

We offer a full guarantee on all defective goods. If a product has a manufacturing defect, it can be returned for a full refund or exchange, depending on your preference.

Returns Process

To initiate a return, please send an email to info@ByNorden.com Once your return has been approved, you will receive detailed instructions to complete the return process.

Requirement to present a returns form

Returns without a completed returns form cannot be processed. Please ensure that you include this form with your return to ensure that your request is processed correctly.

Conclusion

ByNorden is committed to ensuring customer satisfaction. By following our Returns and Refunds Policy, we ensure that all returns are handled efficiently and fairly. If you have any questions or comments, please contact our customer service at info@ByNorden.com.